MSC has announced a strategic partnership with NYSHEX, a leading technology company, to digitalize the performance monitoring of its ocean freight contracts. This collaboration aims to enhance the efficiency and reliability of MSC’s contract management processes.
NYSHEX is well-known for its innovative solutions that help carriers, shippers, and Non-Vessel Operating Common Carriers (NVOCCs) optimize the monitoring of their commercial agreements. By leveraging a secure, cloud-based platform, NYSHEX digitizes these agreements, encompassing key terms, allocations, and service levels. The platform integrates this data with live booking information, container milestones, and vessel schedules through automated workflows, offering a seamless performance monitoring system.
The adoption of the NYSHEX platform will provide MSC with real-time insights into its ocean contracts. This technological advancement enables MSC’s sales and commercial teams to monitor performance dynamically, receive automated alerts on booking trends, and adapt proactively to shifting market conditions and trends. Essentially, it’s like having a vigilant assistant that never sleeps, constantly analyzing and updating you on the performance metrics.
MSC’s rapid growth over the past few years is noteworthy. The company now operates the world’s largest fleet, comprising 830 vessels that navigate 300 trade routes and make port calls at 520 locations. Customers consistently commend MSC for its profound expertise in shipping and logistics, coupled with a customer-centric approach that emphasizes personalized support. This is why MSC is dedicated to adopting digital tools and solutions that enhance efficiency while maintaining a personal touch in customer service.
André Simha, Chief Digital and Information Officer at MSC, highlighted the benefits of this partnership, saying, “The NYSHEX solution will give us greater visibility of our ocean contracts, with real-time monitoring and automated alerts on booking patterns. It will enable us to streamline the way we fulfill contracts and resolve exceptions, keeping our customers at the heart of every discussion and decision.”
Echoing Simha’s sentiments, Gordon Downes, CEO and Co-founder of NYSHEX, expressed his enthusiasm about the partnership. “We are delighted to partner with MSC as the world’s largest carrier. MSC has an exciting, unique approach to digitalization and customer relationships, which is very much in line with our mission to develop shared digital infrastructure to unite carriers, shippers, and NVOCCs.”
This collaboration underscores MSC’s commitment to leveraging technology to elevate the customer experience. By integrating NYSHEX’s advanced digital platform, MSC aims to enhance its operational efficiency, ensuring that its global network of agents can continue to deliver exceptional, personalized service. It’s a significant step forward in the digital transformation of the shipping industry, setting a new benchmark for performance monitoring and customer satisfaction.
